If your account has some credits left, we can issue a refund any time if required. A credit can also arise if e.g., Domain registration failed.
To proceed just email us at firstname.lastname@example.org and we'll arrange the refund immediately.
Please note that we can only refund payments to it's origin payment method. So if you paid with PayPal, the amount can only be returned to your PayPal account.
Also please note that it's not possible to refund any bonuses you received from us, e.g. as part of a Promotion and so on.